01
Damaged in delivery
The item arrived broken, leaking, or otherwise damaged before you ever opened it.
Return policy
If something arrives wrong, we make it right.
Every Tagg order is confirmed by a real agent on WhatsApp, and the same agent is who you reach if a delivery has a problem. This page covers what is eligible, what is not, and how to reach us.
Report within 48 hours of delivery
Message the Tagg WhatsApp agent with your order details and a photo of the issue as soon as you notice it, and no later than 48 hours after the delivery arrived. The sooner we hear from you, the faster we can sort it out.
What's covered
02
Wrong item delivered
What arrived is not what you ordered — wrong product, wrong shade, or wrong quantity.
03
Defective product
The item does not work as it should, independent of how it was handled after delivery.
04
Missing item
Part of your order was not included in the delivery.
What's not covered
- An opened or used cosmetic or skincare product, for hygiene and safety reasons — this applies even if you simply changed your mind.
- Normal variation in scent, texture, or packaging batch to batch — this is not a defect.
- A report made more than 48 hours after delivery.
How it gets resolved
Once the agent confirms an eligible issue, Tagg arranges a replacement where the product is available, or a refund through the same payment method used for the order. If the problem was ours — wrong item, damage in transit, a defective unit — you are never charged again to fix it.
Questions about a specific order? See buyer help or reach the agent directly through the WhatsApp link on your order confirmation.