01
Damaged in delivery
The item arrived broken, leaking, or otherwise damaged before you ever opened it.
Return policy
If something arrives wrong, we make it right.
WhatsApp is the primary order and support channel. If a delivery has a problem, contact Tagg with your order reference and evidence. This page explains how claims are reviewed; it does not replace any rights that applicable law may provide.
Report a problem promptly
Message the Tagg WhatsApp agent with your order details and a photo of the issue as soon as you notice it, ideally within 48 hours of delivery. If a defect could only reasonably be found later or after opening, explain when and how you found it.
What's covered
02
Wrong item delivered
What arrived is not what you ordered — wrong product, wrong shade, or wrong quantity.
03
Defective product
The item does not work as it should, independent of how it was handled after delivery.
04
Missing item
Part of your order was not included in the delivery.
What's not covered
- A change-of-mind request for an opened or used cosmetic may be declined for hygiene reasons. This does not automatically exclude a defect discovered only after opening.
- A preference about scent or texture alone is not necessarily a defect; Tagg will review any concern that suggests the item is unsafe, expired or materially different from its listing.
- Late reports may be harder to verify. Contact Tagg even after 48 hours if a problem could not reasonably have been found sooner.
How it gets resolved
Tagg records and reviews the claim with the store. If approved, Tagg will explain whether a replacement, partial refund or full refund is available and how it will be processed. Refund timing depends on the original payment method and provider.
Questions about a specific order? See buyer help or reach the agent directly through the WhatsApp link on your order confirmation.